MSM is a software development company specialising in custom application development, SharePoint Services, database design and application maintenance with a track record of delivering 98 per cent of bespoke software projects early and under budget. We work to a defined project management methodology and follow our ISO 9001 certified quality management system, Quality Solved, to ensure your software needs are solved.
Our clients include the National Trust, The Royal British Legion, Tuxedo Money Solutions, Teletext and many others. We build long term relationships with our clients by exceeding their expectations. We have greatest experience in the not for profit, financial services, environmental and IT sectors
We are professionally managed and apply good corporate governance and aim for environmental sustainability in all our operations. We monitor various metrics to ensure our financial sustainability, such as avoiding over dependence on any one client.
Solving software problems is what we do!
Enhance your business performance with high quality bespoke software solutions from MSM. We're passionate about your success. We'll spend time understanding your business and focus on delivering the best solution tailored to meet your needs. We're also obsessed with quality. Delivering projects on time and on budget is our mission and our ISO 9001 quality management system ensures that we achieve this - every time.
Whether you're in the FTSE 500 or a large SME we can help you develop software solutions in the following areas:
- Application development
- Database design and development
Bespoke software development
Our ethos is to build long term relationships with our clients based on trust, and we are so confident that you'll be happy and want to continue to work with us that we'll surrender all intellectual property rights. Our projects are also backed by a comprehensive warranty and we can provide ongoing support services if required.
Software is critical to your business success and you need a partner you can rely on.
Contact us today to see how we can help transform your business.
We understand how critical software is to your success - that's why our experienced support team specialises in supporting and maintaining third party systems. Outsourcing to our expert team will improve performance and reduce the cost of running your business, giving you peace of mind and more time to focus on what you do best.
Our support team specialise in the following business services:
- application support and maintenance
- 3rd party systems support
- system health checks and technical audits
- delphi and legacy systems support
- Microsoft SharePoint support
- remote database administration (DBA) services
We provide support of business critical systems to many of our high profile clients such as the National Trust, Eden Project, Teletext and Mitsui Sumitomo Insurance.
We can work remotely from our offices or put dedicated staff onsite in clients' offices.
Guaranteed Service Level Agreements (SLAs)
Get peace of mind for even your most business critical sysems with our guaranteed service level agreements (SLAs). We can tailor our SLAs to deliver customised response levels to meet your business needs and guaranteed quality from our ISO 9001 certified process for support, Support Solved.
MSM SharePoint Services specialise in optimising and enhancing Microsoft Office SharePoint Server (MOSS) installations to ensure businesses are maximising their return on investment and getting the most out of the solution.
MSM specialise in adding value to standard deployments and focus on the following key areas:
SharePoint Application Development
Our development team has a strong understanding of all aspects of SharePoint from database to web services, enabling them to produce custom applications specific to your business needs.
SharePoint Integration and Customisation
Maximise business process with full integration of MOSS with all your business systems.
Our team of experienced SharePoint professionals can provide support for your SharePoint environment to guaranteed service level agreements (SLAs), from out of the box to complex customised installations including web-parts.
Many SharePoint vendors are only interested in out of the box implementations and don't consider the business case, long term function or integration of SharePoint into the business to ensure they deliver a scalable and powerful solution that helps build efficiencies into the day to day operations.
MSM extract the full benefits that are gained from MOSS for our clients whether for effective document control or enterprise wide collaboration. We also understand the limitations that can occur if an installation is not adapted and integrated into the business process of the organisation
So if you are looking to upgrade your current system or you have already carried out installation of MOSS and are looking to add those extra elements to ensure your business process isn't compromised, or you just want to talk to a professional to see if SharePoint is right for your business then get in touch today.
The world of IT is witnessing a dramatic shift, with business critical applications readily moving outside the corporate walls onto the internet. As the application delivery chain extends from the data centre to your customer, complexity grows exponentially.
This fundamental shift has significant implications for IT. Traditional approaches to operational management and performance monitoring that only focus on individual aspects of application delivery are no longer adequate. This new reality makes it more important than ever, and more challenging than ever, for IT to ensure uninterrupted application and business performance.
MSM's ITIL-based IT Service Management (ITSM) helps our clients' IT teams to optimise operational service management, application performance across the Enterprise and Internet and typically achieve cost savings that make the FD happy. Our process has been developed alongside our ISO 9001 accredited quality management system, Quality Solved, to set up and embed effective and tailored processes irrespective of industry or size of organisation.
Our approach to end-to-end application IT service management includes the following services:
- Outsourced IT Service Management
- Supplier/Vendor Management
- User Acceptance Testing (management or complete service)
- Release and project schedule management
- Development, documentation and improvement of internal processes
- Management of DR/BCP
- Management of network security
- Office infrastructure management
- First line helpdesk (management or complete service)
- Procurement management
- Plus industry specific tasks such as PCI DSS compliance.
Our experienced Service Management team are disciplined at managing information technology systems and strategically aligned with your focus on IT's contribution to the business. ITSM stands in deliberate contrast to technology-centred approaches to IT management and business interaction by focusing on providing highly skilled people onshore in the UK.
Delphi Application Development
MSM has gained over 11 years experience of developing new software solutions by using Delphi Technologies and have been given the accolade as a UK Centre of Excellence for Delphi Development. Our knowledge incorporates all versions of Borland/CodeGear Delphi from 1 to 2009 & the commonly associated tools & databases.
All projects are governed by our ISO 9001 quality management system Quality Solved, and guarantees that your project will be completed on time and on budget.
Our team are hugely experienced at using Delphi to create departmental and enterprise applications for corporate and SME clients. Delphi enables us to provide you with a cost effective solution that's allows us to deliver the software you need at realistic prices. Along with providing first class software development and IT consultancy, our fundamental ethos is to provide the best business solution.
Is the cost of running you Delphi system spiralling out of control?
Has your only Delphi developer now left and you are unsure how to maintain the current system without the expense of employing a new full time resource?
MSM Software has a team of experienced Delphi developers on hand to offer you a cost effective solution to prolong the life of your Delphi system via ongoing support and maintenance with up to 24x7 cover. Arrange a call today to discuss the first steps to ensuring your systems are protected.
Delphi Centre of Excellence
MSM is the UK's only centre of excellence for Delphi Support. With over 12 years experience our specialist team has a wealth of experience with Delphi and is capable of providing support and maintenance of systems created by other people. Our knowledge incorporates all versions of Borland Delphi from 1 to 2009 & the commonly associated tools & databases.
Tailored Services Level Agreements
Our infrastructure means that we can offer guaranteed service level agreements (SLAs) for support of even the most business critical systems. We offer tailored SLAs to deliver the response times you require, with guarantees up to 24×7x365.
Quality you can count on
In addition to our experience we will apply our professional quality management systems for new development or learning and understanding your existing system (Quality Solved and Support Solved respectively). This allows us to work to rigorous support processes from initial analysis right through to taking over the maintenance of your system - reducing your risk of outsourcing and smoothing the handover process to our team.
B2B Products and Services
- Application Development Services
- Application maintenance
- Bespoke Application Development
- Bespoke Database
- Bespoke software development
- Certification - ISO 9001 2008
- Cloud development
- Computers - Consultancy
- Consultancy Services - Business and IT
- Consultancy Services - Business, IT
- Database Analysis
- Database design
- Databases - Design
- Databases - Development
- Databases - Internet
- Databases - Management
- Flexible IT resourcing
- ICT Consultancy
- Information Technology - Systems Support
- Internet - Application Development Services
- Internet - Development
- Internet Based - Application Development
- IT Management - Support Services
- IT Support
- Legacy Conversion
- Legacy software support
- Microsoft Network Server Software
- Microsoft Sharepoint Services
- Mobile app development
- Mobile app support
- Net Application Design
- Outsource - Helpdesk Support
- Outsource - IT Support
- PDA - Software Development
- Programming C+
- SharePoint services
- Smart Cards - Application Development
- Software - Application Development, Macro
- Software - Bespoke Database Application Programs
- Software - Business Support
- Software - Client-server
- Software - Custom
- Software - Data Capture, Bespoke
- Software - Database
- Software - Decision Support Systems
- Software - Design
- Software - Development Services
- Software - IT Development Services
- Software - Maintenance Management
- Software - Microsoft Software
- Software - Offshore Development
- Software - Outsourcing
- Software - Testing, Development
- Software - Website Hosting
- Software Design - High Level Application
- Software development
- Software health checks
- Software support
- Software Support 24/7
- Support Desk
- Systems Support
- Web application
- Website - Database
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Last Updated: 20-Mar-2013