Badger Associates Ltd - Recruitment East Anglia

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Organisation Development [OD] is the process of improving business performance through the effective management of change. Its overall goal is to improve the effectiveness of business through matching the needs of individual employees with organisational goals. It seeks to do this through building processes for identifying problems within the organisation, leading ultimately to the resolution of such problems by the organisation itself.

Since improving organisational effectiveness must mean doing things differently and better, OD seeks to change the way in which the organisation behaves through addressing such deep-seated aspects as its Values, Style and Beliefs.

As an example, OD may aim for a change in Values which the organisation holds from avoiding to confronting problems; this is what is meant by Cultural Change. In this way, the organisation is given the capacity to examine [or self-appraise] itself to make more informed choices leading to greater organisational effectiveness ; it is appropriate whether a business is expanding, contracting or in a transitory state.

OD consultants are able to facilitate the whole process with Directors and Managers of the business. A useful model to be used in an organisation self appraisal is the Business Excellence Model which embraces-

• LEADERSHIP-do we provide effective leadership throughout?
• PEOPLE- are all our people well managed?
• POLICY & STRATEGY-are we clear about our business direction, and plans
• in place which are understood throughout?
• PARTNERSHIPS & RESOURCES-are we making the best use of them?
• PROCESSES-what are they, and are they constantly reviewed, and up-dated?
• PEOPLE RESULTS-are people pleased to work here, and needs fulfilled?
• CUSTOMER RESULTS-are we meeting needs and expectations?
• SOCIETY RESULTS-how does business activity effect the outside world?
• KEY PERFORMANCE RESULTS-are we measuring up to our ambitions?

Each of these nine headings can be examined intimately. For example, for PEOPLE, the tried and tested Investor in People principles [IiP] can be adopted.