Goldthorn Services Ltd - About Us

Our objective is to deliver high quality IT solutions to customers at an agreed price and where we are totally responsible for this service.

By delivering a total solution of hardware, system software, full support covering all aspects from server to end user and daily maintenance coupled with a disaster recovery package we believe we offer a service not generally available to the 5 to 100 user market.

" We believe this success has been achieved by listening to our customers and delivering a first class service "

This aspect of the service will allow you to create an office for up to 10 people within 24 hours of you notifying Goldthorn Services of a disaster situation. You will be working on the same basic system as you have been previously with full office facilities. This service alone is generally sold for in excess of £15000 per annum. To organise larger numbers of users we will agree on an expanded plan and time-scale.

To facilitate this all you need to do is organise office space. We have even encountered business managers who agree in principal with a neighbour company that in the event of a disaster they will each act as a fall back location to each other -- thereby producing a no cost solution for premises.

Each Managed Services solution is individually tailored to each customers' specific needs, and to ensure that our plan will work in the event of an invocation we carry out test reinstalls of your system at least annually, taking nothing for granted.

So talk with us about how we can work together to improve systems and control costs.
 

Our method of supporting and maintaining hardware is refreshing in that we always maintain 'swap out' systems to support you. We know you cannot wait 3 days for the parts required to be delivered, so we aim to have your systems back on line in the shortest time, with attendance with spare equipment often in less than 2 hours.

Our remote, proactive, support allows us to offset many problems, sorting them out before they present as problems to your users. With the use of remote alert tools we are often able to recognise developing problems and sort them out without any down time occurring.

Because of our proactive approach to support we are readily able to reconfigure complete infrastructures from our 'spare equipment' stock, hence our ability to offer our low cost Disaster Recovery service, yet another 'tick in the box'. What you will also know is that your backups will actually restore as we carry out regular tests to ascertain this fact.