BDM Ltd

Call Recording is a valuable tool that allows you to gain insight into how your company handles inbound and outbound calls. Why record your calls?‍‍‍‍‍‍

• To ensure your processes are being followed
• To ensure quality is maintained
• To assist in training/improving the telephone handling skills of your staff
• Compliance with regulations
• As an aid in dispute resolution

‍‍Whatever your motives, BDM Voice has a solution for you. We offer two distinct types of call recording:

• ‍Insight – Hosted Network Call Recording
• Intuition – An In-house Hardware Solution

Insight – a hosted call recording solution – is the right application if you are looking to manage and develop your commercial performance. Insight can interface with any telephone system so there is no need for any additional equipment, hardware or software.

Intuition - an in-house call recording solution – could be used if you are required to record all calls for regulatory reasons.  We will install a server to record calls to and from specified direct dials and the system can store approximately 80000 hours of calls. Intuition allows you to listen to live telephone calls.

Both inbound and outbound calls can be recorded and you can listen to those call recordings wherever and whenever you like. Call recordings can be emailed to a nominated list of email addresses and we can let you know when you miss a call (by email or by SMS). You can download and save calls to use as training examples and you can save contentious calls for later use.

BDM Voice’s call recording solutions allow secure access and quick and easy retrieval of your call recordings. They are easy to use, reliable, high volume capacity systems with easy access for multiple users via a web browser. Individual user access can be configured allowing specific users to see information relevant only to them. Insight and Intuition both have in-depth reporting capabilities which allow you to report on activity, ring times, peak call times, missed calls and other features. Reports and call data can be exported to Excel allowing you to interpret your data in ways that suit you.

You will find that our call recording facilities are very much at the forefront of network voice recording technology.

BDM Voice has more than 10 years experience in this field; we can find the right solution for you.

If you would like to start recording, call us on 0843 357 2222 or email enquiries@bdm-voice.co.uk and we can arrange to meet.