Itech Support Ltd
We support businesses of all types and sizes, from London property developers to the largest makeup distributor in Europe, to magazine publishers. We get to know and understand how your business works so we can best support you. Our success has grown from offering unrivalled customer service mixed with using the latest technologies.
iTech has always grown its loyal client base by recommendation, the recommendation from one business to another is a testament to the trust we have gained by supporting our clients in the way they should be supported. Each client to us is as important as the next.
Our approach to IT is to provide you with a service you deserve that gives you the solutions you require, delivered in a language you can understand.
Full IT Support
Our unlimited package is 100% scalable and designed for companies that have between 2-200 staff
Designed for companies that have 2 + staff but no expert on-site managing the IT support and maintenance of the network, servers and workstations. Our clients take advantage of this support package because it allow us to take complete responsibility of their entire IT infrastructure and support.
Our friendly helpdesk will answer every call and fix 90% of the day-to-day support queries in under 12 minutes. A key feature of this package are our monitoring tools; we utilise the latest technologies to constantly monitor your servers, network and PCs 24/7
The beauty of using our monitoring tools means we usually call you to say there is an issue before your even aware you had one. Other services included are online backup for servers, workstations and mobile laptop users, dedicated account manager, highly trained help desk staff and to top it of we are competitively priced with no fixed contracts.
Benefits
- Rapid Expert Response
- 24/7 monitoring
- Dedicated account manager
- Fixed affordable cost
- Secure online backup
- Remote, telephone and onsite support
- Plain English – no nonsense
- SPAM & Email management
- Onsite support
- Unlimited advise from our experts
- Third Party Vendor Management
On Demand Support
Quality IT Support when you need it
Our on-demand IT support package is aimed at companies with 10 employees or less, or who don't have a monthly budget in place for IT services and support. You have access to the same technical helpdesk that our unlimited support clients use but will be charged at our competitive hourly rate. Using our remote access tools we can take control of your PC or server and start fixing the issue straight away, all your issues are dealt with instantly.
As with any of our IT solutions you can add a complementary service to run alongside; for instance you may decide to use our online backup service, or take advantage of our superb managed SPAM solution.
Benefits
- Pay As You Go
- Rapid expert support
- Remote, telephone and onsite support
- Plain English – no nonsense
- Competitive pricing
- Virus & spyware removal
- No monthly fees
- Flexible coverage times
- System updates & patches
Itech Support Ltd Overview
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