JEM Marketing and Fulfilment Services Ltd


JEM Marketing & Fulfilment Services has nearly 30 years' experience providing end-to-end fulfilment solutions to a huge range of national and international clients. 


To provide the most comprehensive, efficient and trustworthy fulfilment solutions available in the UK, serving both domestic and international businesses. 

Company Overview 

JEM Marketing was established in 1984, offering mail order support services for products featured editorially in the National and Periodical Press. 

Trading successfully for nearly 30 years, we have grown to become one of the UK’s most trusted and respected providers of response fulfilment solutions. 

Our vast experience enables us be a “one-stop-shop” for all your reader offer and retail sales fulfilment requirements: from product marketing and supply to customer order handling; warehousing and delivery to banking and management reporting services. 

You are free to cherry pick from a single service or a comprehensive end-to-end fulfilment solution…whether you are a young retail business needing help with pick, pack and despatch or a large organisation with international fulfilment requirements, we analyse your needs and work with you to create a tailored solution. 

Our personal commitment is to ensure a competitive, optimised solution to all of your business needs.

Regardless of the industry or size of your business we are always happy to put together a fulfilment purposeful. We welcome you to contact our experts to discuss any of our services from basic warehousing services through to our most comprehensive fulfilment services.

Contact us today to discuss your particular needs – we look forward to hearing from you! 01483 204481

Fulfilment Solutions

We operate a flexible and fully customisable fulfilment service throughout the UK and Europe, providing a seamless service from order processing and management of inventory through to pick, pack and dispatch, designed to optimise supply chain management. Throughout each process to ensure inventory accuracy, cost reduction and on-time delivery our bespoke fulfilment software that we developed documents and reports at each step.

Fulfilment in Industries:

• eCommerce Fulfilment

• Response Fulfilment

• Mail Order Response Fulfilment

• Direct Mail Fulfilment

• Retail Fulfilment

• Promotional Fulfilment

• Charity Fulfilment

• Health and Beauty Products Fulfilment

• Stock Fulfilment

• and many more

Relieve yourself of the logistical hassle and concentrate on building your business. Our fulfilment solution allow you to retain complete control of the sales process, while we deal with make sure your customers receive your products as quickly and efficiently as possible.

Our cheap UK and International postage rates will allow you to invest more in your business. Our fulfilment solutions can deliver cheaper, faster and with the greatest care.

Irrespective of the size or industry of your business JEM is always willing to partner.

Fulfilment Services:

• Payment Service Provider

• Sales Reporting

• Storage and Warehousing

• Stock and Inventory Management

• Product Picking and Packing

Dedicated Telephone Line and Answering Service (UK Based)

• Order Processing

    Via: Online, Phone, Fax and by Post

• Payment Management

• Customer Query Handling

• Returns Management

• Customer Relationship Management (CRM)

• Catalogue Dispatch

• eCommerce Platforms


Fulfilment Solutions

What's Included In our Fulfilment Fee

We operate a simple charging structure

Our usual fulfilment fee includes the following:

• Total Order Processing

• Receipt of Orders by Telephone, Post, Fax, Email and Internet

• Opening the Post and Sorting

• Sorting Credit Card Orders from Cheque Orders

• Sorting the Orders into Batches per Offer / Products

• Processing Orders into Our Computer Fulfilment System

Data Capture

• Generating Individual Bar Coded Dispatch Labels

• Pick, Packing and Dispatching Customer's Orders

• Laser Scanning Dispatch Labels

• Customer Services

• Handling Non-Invited General Customer Queries and Problems on the Phone

• Replying to Certain Non-Repetitive Queries in Writing

• Receiving Goods Inward and Verifying Box Quantities Delivered

• Packing Items in a Suitable Manner or Forwarding Labels for Third Party Despatch

Bank Reconciliation / Advice / Standard Reports

• Dealing with Un-Cleared Cheques

• Quarterly Downloaded Mailing Disks upon Request

• General Administration and Sales Information Reports

What's Included In our Fulfilment Fee

Pick and Pack Solutions

Pick and Pack by JEM

We operate a fully integrated pick and pack system, ideal for those businesses that require flexibility in their distribution services. By storing your products with us we have the resources to facilitate the picking and then packing of stock ready to be transported to your customers through one of our many delivery services.

Pick and Pack provides a great way to manage stock at the same time as integrating all of your distribution needs in one place.

We offer a pick and pack service to fully meet each client’s individual needs and will provide the most efficient and effective method for the packing/repacking process of your product.

We are happy to offer flexible solutions that cater to each and every clients requirements. We have the ability to provide and accommodate custom packing solutions. Gift wrapping, vacuum packing, product returns and shrink wrapping are just a few of the many services that we happy to offer. Our Pick and Pack fees are all inclusive with no hidden fees to worry about.

Pick and Pack Solutions

International Fulfilment Solutions

International Fulfilment by JEM

Growing your business internationally is fun, exciting but also can get stressful really quickly. Shipping products internationally can be both expensive and challenging. With the cost of international mail increasing year after year, it is important to ensure that you are receiving the best service for the price you are paying.

Here at JEM, we use both Royal Mail and international mail consolidators to gain the best postage price and service for our client’s mail.

We are also cleared by HM Customs and Excise to operate on your behalf, in the event you wish or do currently operate outside the scope of UK VAT, thereby making our services extremely cost effective.

We invite you to read "Tips on How to Sell International" an article written by one of our staff that is packed full of help information when it comes to selling internationally.

International Fulfilment Solutions

Response Fulfilment Solutions

Response Fulfilment by JEM

We have the technology and experts to manage the responses from your ATL & BTL advertisements and promotions via TV, Radio, Email, SMS, Facebook, Telephone, Post, Fax, Coupons, Vouchers and more. Whether your responses are for data capturing or for orders that need to be fulfilled, our bespoke system allows us to offer flexible solutions to meet your business requirements.

• JEM is an approved and recommended member of the SHOPS (Shops Mail Order Protection Scheme)

• JEM is registered with the Data Protection Register and complies with all regulations

• JEM does not divulge or make financial gain from customer / client data

Response Fulfilment Solutions
Can we help?