Kenroy Thompson Ltd

Kenroy Thompson: traditional service from a contemporary company.

Kenroy Thompson was established in Plymouth in 1936: serving the people and businesses of Devon and Cornwall from our retail shop, in its original location in Cobourg Street in Plymouth’s busy city centre.

For 80 years we have specialised in providing office supplies - primarily stationery and furniture – as well as printing. We have always been one of the UK’s leading suppliers of Ordnance Survey maps; and we are the area’s primary supplier of bingo equipment to clubs and charities.

We’d love it if you could take time to look at our catalogue - and you’ll see we supply all aspects of office supplies: paper – stationery – office furniture – presentation materials & equipment – electronic supplies – janitorial materials – printing services – and so much more.

A great deal has changed during those 8 decades; one thing that has remained constant throughout our lifetime is our insistence upon offering personalised customer service.

Our customers tell us time and again that what they value most from Kenroy Thompson is the service we deliver – that it is personal, and that we try to go the extra mile. In an industry that has allowed itself to become commoditised and transactional, we feel sure this focus on customer service differentiates us from our competitors

Of course, we understand that cost, quality and value for money are your key concerns. In our business we see that as a given; after all we have 80 years of experience to draw upon, as well as considerable buying power. When you call us we make that knowledge and experience available to you – along with our enthusiasm and willingness to help.

Dedicated To Service

Our approach to business is simply stated: we seek to treat our customers, old and new, as we like to be treated when we are customers.

We remain convinced that understanding what constitutes great service is not a testing challenge; the real test of a service-based business such as ours is to deliver it consistently, day in, day out.

All of us at Kenroy Thompson are customers ourselves, both individually and as a business, and so every day we experience the good, the bad and the ugly face of customer service many times over. We know all too well what impresses us, and what frustrates and annoys us. And we know that you do too.

Our aim is to reflect that in the way we do business, every day; in every transaction, large or small. We try never to forget that our customers are our most important asset, and that each and every one of them is an individual who likes to be treated as such.

We know that in your organisation you want a speedy, competitive quote from us; a knowledgeable helpful response to your questions; as well as prompt delivery – usually the next day, direct to your desk (not left languishing in reception).

We aim to make superlative service a habit, not an afterthought.

Kenroy Thompson: traditional service from a contemporary company.