Krauss Maffei (UK) Ltd
KraussMaffei is one of the biggest names in plastics processing technology, designing, manufacturing and supplying leading edge injection, polyurethane and extrusion equipment. Committed to continuous improvements and with a solutions based approach, we work closely with our customers and supply chains to deliver productivity improvements, technological breakthroughs and market-leading innovations.
KraussMaffei is a byword for excellence in sectors as diverse as medical, pharmaceutical, food, domestic appliance, automotive, IT, telecoms and building and construction. Represented worldwide, we are trusted by our customers to offer a wide product range, with machines built to the highest specifications and incorporating the latest control technology.
Krauss Maffei (UK) combines in-depth market knowledge with full technical support and a dedicated, 24/7 nationwide customer service and parts operation. Additional project resources, combined with production and R&D, are available from our Munich headquarters.
Offering a wide range of processing solutions for the reaction moulding industry, KraussMaffei delivers proven high pressure technology and innovative developments including long fibre injection to a broad spectrum of the marketplace. We are notably experienced in turnkey installations for all industry sectors.
KraussMaffei is a leading player in the competitive extrusion market, designing and supplying high-output single and twin screw extruders, co-extruders and complete lines for pipes, profiles, sheet and pelletising.
By integrating the extrusion operations of KraussMaffei and Berstorff in the single KraussMaffei Berstorff brand, we have strengthened our position as a system supplier capable of offering single vendor solutions for all the main plastics and rubber extrusion processes.
The Extrusion Technology Division supplies machinery and systems for compounding, for pipe, profile and sheet extrusion, physical foaming, and the production of technical rubbers and intermediates for tier production. Our machinery - from single extruders to complete extrusion lines - is used in many industries, including chemicals, pharmaceuticals, automotive, construction, furniture and packaging.
With a team of specialist engineers covering every area of plastics processing Krauss Maffei (UK) offers an unbeatable service to all customers. Our engineers are highly experienced and, when growth or promotion requires a new team member, we always recruit from within the plastics industry.
Our service engineers are strategically located throughout the UK, and are never more than a few hours away from a customer in need. They are supported by experienced engineers at our UK headquarters in Warrington, Cheshire.
Our Warrington facility is located close to the M6 and M62 motorways and a short drive from Manchester International Airport. It houses demonstration facilities, warehouses and our administrative offices, and provides strong support to our nationwide team.
You can find contact details for our service engineers through the contact page.
Equipment breakdown outside of normal working hours is never a problem. Krauss-Maffei UK operates a 24 hour, 7 days a week helpline on 01925 644128 which puts you in touch with a service engineer. They can give you advice and assistance over the phone or, where required, arrange a site visit within 24 hours. All our service engineers have laptop access to our UK computer network, enabling on-site and remote diagnosis, speeding up repairs and reducing downtime. In addition, they are fully equipped with a range of test equipment tools and a comprehensive selection of spare parts.
Service management system
Krauss-Maffei UK holds a record of every machine delivered since 1986, and operates a computerised service log for each machine. This system ensures rapid and efficient service. Once we receive a service call, it is given a code and all activity is recorded, with relevant information available on-screen at all times. Engineers' movements are recorded on the system's diary, and reports are available for managers to inspect and evaluate every aspect of customer support.
Planned maintenance of equipment helps maximise productivity and minimise downtime. Krauss-Maffei UK offers service contracts to meet a wide range of requirements, and can tailor a bespoke package if needed. Maintenance visits are always scheduled to suit the customer and keep downtime to a minimum.
A typical 3000 hours maintenance agreement maintains optimum performance and includes a sophisticated logging system. 100 points are measured and recorded, safety system checks carried out and oil analysed. Check lists are supplied to machine operators, enabling them to carry out routine day to day maintenance
For service enquires please contact Stephen Lambert
Krauss Maffei (UK) stocks a comprehensive range of spare parts at the UK Warrington headquarters this is backed by extensive stockholding at our parent company in Munich.
The parts operation is staffed by trained personnel who provide advice, take orders and arrange delivery. We aim for next working day delivery for UK stocked parts and provide the option of upgrading to premium services, such as before 9am or same day. Parts from Munich, provided they are ordered by 1pm, are delivered next working day.
Identification of parts for our C and MC range injection moulding machines is simplified by an exclusive computerised parts database which is available to customers on CD-ROM.
However superior the machine, productivity can only be maximised if its quality is matched by that of its operator. For the reason, Krauss Maffei (UK) runs a full range of specialist training courses, using state of the art display equipment and simulators in our specifically designed training centre at Warrington.