The Contact People Ltd

The Contact People is a full service communication center. We handle calls, faxes and emails for clients who do not have an in-house communications team. Our call center is available 24 hours a day. This means that you do not get to miss out on any important communication from your clients.

24/7 Contact Centre Services

When people call your business, the will not leave a voice message if the call is not answered. This has been proven that only 20% of callers leave voice messages. That is why The Contact People are very crucial to your business. We provide 24/7 Contact Centre Services so that your customers have someone to talk to whenever they call. This improves customer retention and hence your business flourishes. We also handle your social media accounts and reply to customers queries on your posts. Call us now and get to know more about our 24/7 Contact Centre Services.

24/7 Contact Centre Services

Emergency Response Helpline

The Contact People also run an Emergency Response Helpline. This is the line which your customers and workers call when there is an emergency. The helpline are manned at all times, since a life or lives could be in danger. The lines include fault reporting lines, worker support and general case escalation. Your business is very important to us, and to your customers, so they need a line where they can report any emergencies. All our staff is well trained in dealing with emergency calls, with the utmost professionalism and calm. Call us now and get to know more about our Emergency Response Helpline.

Emergency Response Helpline

Live Chat Management

Today, more people are looking for leads and business deals from social media sites. Live Chat Management services are important in that they ensure that your customers are able to communicate with a representative within minutes. Social media management services allow you to replay to any comments or messages within a few minutes, thereby engaging your potential and existing customers and giving much-needed information.  Live Chat Management cannot be overlooked, since your customers will leave if their queries are not answered. Call us right away and get to know more about our Live Chat Management services.

Live Chat Management

Customer Helpdesk

Our Customer Helpdesk is manned at all times for 24 hours. This is a desk where your workers and customers can call should there be an emergency. The helpdesk creates call reference numbers, and does the escalation so that the system works seamlessly with your existing call system to give the impression of a 24 hours call management system. All calls will be handled professionally, and all queries answered according to your guidelines.  The full services can be customized according to your requirements. All us now and get to know more about our Customer Helpdesk services, and just how they can be of benefit to your business.

Customer Helpdesk

Business Continuity and Disaster Recovery

The continuity of your business is very important to its overall performance. You need your customers to be attended to at times of the day or night. That is why we provide Business Continuity and Disaster Recovery services. This ensures that all calls are answered on time, every time. This is a great way to build confidence in your business. Customers are very sensitive to how they are handled. When a customer calls and gets all questions answered, answers sent by SMS, email or any other method, they respond with brand loyalty to your business. Call us now for more information on our Business Continuity and Disaster Recovery services.

Business Continuity and Disaster Recovery

The Contact People Ltd Overview

21 PRODUCTS / SERVICES
- EMPLOYEES
- YEAR FOUNDED