An Update On How We Are Dealing With Covid-19
17 December 2020We are still operating on a factory floor which has been reorganised in line with government guidelines on social distancing and safe working, and we continue to operate on reduced staffing levels. As a result, the current lead time for all new orders is four weeks from confirmation of order.
On receiving an order, we will firstly acknowledge receipt and then, within two working days, we will provide all pricing details. Once these have been agreed by the customer, the order will be confirmed and from this point we expect to fulfil the order within four weeks.
We are working hard to improve this in the coming weeks, but we want to make customers aware of the additional time required for processing orders in the current circumstances. We understand this is difficult, but we ask that you build the additional lead time into your planning processes.
We appreciate your efforts in this regard and thank you for your continued support of Bartec Packaging. We remain committed as always to delivering the materials you need to the high standards of quality expected.