At Hostcomm, we provide high-quality hosted telephony services designed to be cost effective and benefit your business. We are experienced in providing IP communications with networking and security solutions.

Our hosted telephony services include:

  • Call forwarding
  • Call pickup
  • Call transfers
  • Call Parking
  • Call recording
  • Voicemail
  • Incoming call rules
  • SIP trunking
  • Fax inbound and outbound
  • Text to speech
  • IVR (auto attendant)
  • Music on hold management

Hosted PBX

Our hosted PBX service comes as a software application. Our solutions can be installed on desktop PCs. It can be used as a traditional business telephone system or advanced call centre.

Hosted PBX features include:

  • Click to dial
  • PBX Features
  • Drag and Drop
  • View queues
  • View presence and line status
  • Call recording
  • Dedicated PBX server
  • Quick set up

Multi Channel Call Centre

Our community service provides an unrivaled multi channel call centre for both sales and support customer services from a single point. We enable you to provide comprehensive services using SMS, webchat, video & voice chat and instant messaging.

Our fantastic multi channel call centre supplies you with the facilities to track, report and record data, and offer customisable admin and agent computer programmes to suit your requirements.

Hosted Dialer

We supply cost-effective hosted dialer services complete with a dedicated server, support and training. Our high performance hosted dialer services include unlimited lines, answerphone detect, PCI compliance and international support.

Hosted Contact Centre

Our hosted contact centre provides secure, high powered and dedicated servers to suit your budget. We supply hosted contact centre services with variety of benefits including real time call reporting, skills based routing, CRM integration, call handling, and easy data based uploads. Our low-cost system requires no software, hardware, licences or BT lines.

Predictive dialler

We provide unrivaled predictive dialler services with unlimited lines, support and training. Our high performance and secure predictive dialler services include PCI compliance, international support, dedicated servers, and the ability to extract and customise reports easily.

Hosted Vicidial dialler

We supply low cost hosted vicidial dialler services with no need for additional hardware, software and licences. Our hosted vicidial dialler services works with your existing phone system to provide inbound and outbound call handling, with VVR, queuing, ACD, and skills routing to meet your requirements. We supply telephone technical support, call recording and integrated web based CRM applications.  

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