Infoteam International Services Ltd
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PRODUCTS/SERVICES
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EMPLOYEES
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YEAR FOUNDED
Infoteam International Services Limited was established in 1997, and provides a technology repair service - configuring, maintaining and extending the life-cycle of electronic equipment.
As local support is required for electronic equipment that is manufactured off-shore, ever further from the point of sale
As companies increasingly recognise that Brand value is driven by the whole customer experience of a product's life cycle from cradle to grave..
As legislation such as the WEEE (Waste Electrical and Electronic Equipment) directive becomes law - protecting the environment and preventing the landfill of waste.
And as Consumers' expectations of service levels edge ever higher .....the demand for After Market Service solutions from an independent, focussed, high quality and responsive partner like Infoteam will continue to grow.
Infoteam -- The Right Partner
With a core competence of re-manufacturing, and a full portfolio of After Market Services at its disposal,Infoteam can add value to every stage in the Reverse Logistics loop.
Repair and Remanufacture
At Infoteam, our key aim is to provide a bespoke professional service that fulfils our customers’ requirements, always looking to exceed expectations.
The list of products we currently offer this service for are listed below;
- Netbooks
- Laptops
- Desktops
- Servers
- Monitors
- Games Consoles
- Plasma & LCD Tv's
- Power Supplies
- Projectors
Modular & Component Level Repair
Infoteam International provide both modular and component level repair services. Our modular level repair has a rapid response and turnaround, with additional field repair service capability. The component level repair service we provide at Infoteam is cost effective and environmentally friendly, with the full BGA repair capability.
Key Technologies
We have a whole variety of Key Technologies at our disposal, from Warehouse Management systems, to other local system features and a full portfolio of After Market Services, we add value at every stage of the Reverse Logistics loop ensuring client inventory is managed through the whole journey.
Local system features
Data entry supported via barcode, mouse or keyboard
¬Fully configurable data-driven menu systems allows business users to own and change data at will
¬Security: MD5 obfuscation, full password protection of users. Authentication and authorization schemes secure all systems from both external attack and user-abuse
¬Multi-platform Touch-screen technology delivered via PDA
¬Full audit trails are maintained of critical business transactions
System building-blocks
¬Warehouse Management system
o Fully integrated Warehouse Management system; also integrates into Repair systems
o Management of Location, Container and item data via Desktop or PDA menu screens
o In-depth reporting and enquiry systems.
Repair Systems
o Allows the full end-to-end lifecycle of a units repair cycle to be defined and maintained
o Record and report on Parts usage
o Record and report on Test Diagnostic result including the capture of customer-defined IRIS and Failure codes.
o Capture and monitoring of the full Repair cycle by Customer
o Despatch system integrated to preferred Carrier systems.
Reporting
o Fully configurable reporting will deliver output via XML, CSV, PDF online via HTML as well as by scheduled EMail
o High availability of real-time business critical performance data.
